Water Heater Repair & Replacement in University Park, Illinois

S

Steven A.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Here is my honest review of Mr.Rooter plumbing my sewer was backed up and needed service Mr.Rooter plumbing was able to send Chris out on New years Day which most companies aren’t working on that day very pleased to get service on a Holliday. So that day Chris was only able to get about 25 feet of the line open and that took hours but the level did go down some it got me through the next couple of days Chris recommended hydro rodding the system because the normal rod machine couldn’t get through the blockage severe tree root blockage in my sewer line luckily my clean out is in the front of my yard and all waste went into the front yard which I got lucky because the back pressure blew the clean out lid off which did prevent backup in my home. So Chris the technician scheduled me for that Wednesday to start the hydro rodding process very expensive Chris told me that if the hydro can’t get through I’ve got bigger problems. and oh yeah while doing the normal rodding he pulled out the rod from the previous rodding company who wasn’t honest enough to tell me that there rod broke off in my sewer system. So Chris starts up the machine and begins the hydro rodding midway into the job a big problem happened some kind a way the rodding was going into the piping in the house and not the street side so instantly I ran out the house and told Chris that the rodding sounded like it was in the house and that it was very loud and noisy Chris immediately stopped rodding and wanted me to go back and check in the house so I did but it was to late the pressure from the hydro machine blew the cap off my waste pipe inside my house and yep now there’s waste water all over my basement floor I gotta admit I felt like crying I was so hurt by this unforeseen mishap Chris was aware and remained calm we discussed the matter and he assured me that everything would be covered Chris contacted his company explaining the matter and from there a restoration team was sent out that night at no cost to me, Chris was finally able after battling tree roots in my line for 3 or more hours, was able to clear my entire sewer line, absolutely phenomenal work by Chris. Chris also told me that the owner of the company said no matter what it takes to stay there until the job is done and the customer is happy, awesome. I was so relived that mr.rooter took responsibility and stood by there work and took care of me. Chris is truly a professional and had such integrity he is no slouch looking to cut corners very good at what he does.so the job ends lines are wide open. So the very next day the restoration team had to come back and finish up but to my surprise Chris and the owner of the company showed up to help with anything that needed to be done in the basement where the flood took place. Words can’t explain how much I appreciated that the owner of the company along with tech Chris showed up to help, wow!! So to end it all, my sewer lines are clear and open for more than a 80 ft stretch which was horribly blocked with tree roots, and the restoration team who Mr rooter sent did an amazing clean up job can’t even tell there was a waste back up in my basement as of this writing the machines are drying out any left over moisture in my basement. To whoever reads this I highly recommend Mr.rooter they are a fantastic company and stand behind there work and, are honest about what they do. If you feel like your current sewer plumbing company's not doing a good job get rid of ‘‘em like I did and give Mr.rooter a try. I would like to Thank the owner of Mr.rooter and Chris for there hard work, and honesty. For me this is the only company that I will deal with for all my plumbing needs.

Fast, friendly, knowledgeable. Our tech was quick & came when he was supposed to. I recommend my tech to anyone needing help. He was very nice. A good representation for your business.

READILY AVAILABLE. LAURIE VERY HELPFUL ON THE PHONE. GENE DID A GREAT JOB NO LEAKS.

M

MAD

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

A bit pricey, but thankfully Gene found me a $50 coupon. He was great! I know we need the hyrdo spay thing to kill some roots, but I have to shop that price around. $1400 is steep.

Prompt service early on a Sunday morning and the technician Cody was exceptional

S

Steven A.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Here is my honest review of Mr.Rooter plumbing my sewer was backed up and needed service Mr.Rooter plumbing was able to send Chris out on New years Day which most companies aren’t working on that day very pleased to get service on a Holliday. So that day Chris was only able to get about 25 feet of the line open and that took hours but the level did go down some it got me through the next couple of days Chris recommended hydro rodding the system because the normal rod machine couldn’t get through the blockage severe tree root blockage in my sewer line luckily my clean out is in the front of my yard and all waste went into the front yard which I got lucky because the back pressure blew the clean out lid off which did prevent backup in my home. So Chris the technician scheduled me for that Wednesday to start the hydro rodding process very expensive Chris told me that if the hydro can’t get through I’ve got bigger problems. and oh yeah while doing the normal rodding he pulled out the rod from the previous rodding company who wasn’t honest enough to tell me that there rod broke off in my sewer system. So Chris starts up the machine and begins the hydro rodding midway into the job a big problem happened some kind a way the rodding was going into the piping in the house and not the street side so instantly I ran out the house and told Chris that the rodding sounded like it was in the house and that it was very loud and noisy Chris immediately stopped rodding and wanted me to go back and check in the house so I did but it was to late the pressure from the hydro machine blew the cap off my waste pipe inside my house and yep now there’s waste water all over my basement floor I gotta admit I felt like crying I was so hurt by this unforeseen mishap Chris was aware and remained calm we discussed the matter and he assured me that everything would be covered Chris contacted his company explaining the matter and from there a restoration team was sent out that night at no cost to me, Chris was finally able after battling tree roots in my line for 3 or more hours, was able to clear my entire sewer line, absolutely phenomenal work by Chris. Chris also told me that the owner of the company said no matter what it takes to stay there until the job is done and the customer is happy, awesome. I was so relived that mr.rooter took responsibility and stood by there work and took care of me. Chris is truly a professional and had such integrity he is no slouch looking to cut corners very good at what he does.so the job ends lines are wide open. So the very next day the restoration team had to come back and finish up but to my surprise Chris and the owner of the company showed up to help with anything that needed to be done in the basement where the flood took place. Words can’t explain how much I appreciated that the owner of the company along with tech Chris showed up to help, wow!! So to end it all, my sewer lines are clear and open for more than a 80 ft stretch which was horribly blocked with tree roots, and the restoration team who Mr rooter sent did an amazing clean up job can’t even tell there was a waste back up in my basement as of this writing the machines are drying out any left over moisture in my basement. To whoever reads this I highly recommend Mr.rooter they are a fantastic company and stand behind there work and, are honest about what they do. If you feel like your current sewer plumbing company's not doing a good job get rid of ‘‘em like I did and give Mr.rooter a try. I would like to Thank the owner of Mr.rooter and Chris for there hard work, and honesty. For me this is the only company that I will deal with for all my plumbing needs.

Fast, friendly, knowledgeable. Our tech was quick & came when he was supposed to. I recommend my tech to anyone needing help. He was very nice. A good representation for your business.

READILY AVAILABLE. LAURIE VERY HELPFUL ON THE PHONE. GENE DID A GREAT JOB NO LEAKS.

M

MAD

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

A bit pricey, but thankfully Gene found me a $50 coupon. He was great! I know we need the hyrdo spay thing to kill some roots, but I have to shop that price around. $1400 is steep.

Prompt service early on a Sunday morning and the technician Cody was exceptional