Local Plumbers in Kirkwood, Delaware

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Ericn M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Our experience with Mr. Rooter was better than we ever could have expected. We had bought a home built in 1962, which had galvanized steel drain pipes throughout. After giving our kids a bath one night, the associated drain pipe decided its time was up. I found our dining room floor covered in water, the ceiling was soaked through, and the water even made its way through the dining room's wood floor onto the basement drop ceiling panels. It was a nightmare scene for any homeowner. It was also Saturday night. I contacted a friend who had industrial dehumidifiers. We ripped out the drywall from the dining room ceiling the next day, opened the panels in the basement, and got the dehumidifiers and fans running in both locations. Then I contacted Mr. Rooter. Since we had everything under control, I took them up on their offer to come out to the house first thing Monday morning. I was first impressed with their dispatch system. It sends a picture of who is coming out and a short paragraph about them. I had never seen that before. When they arrived, they were very personable and we walked through the affected areas, examining everything together. This gave me a very thorough understanding of what the problems were and what it could take to fix them. By the time we sat down at the table to finalize the job, I already fully understood my options and knew what we were going to do. I wanted all of the galvanized drain pipes for the second floor replaced with PVC. We couldn't get to the stack yet, but if it needed to be worked on, I wanted to get that done, too. To my surprise, they were able to get started the very next day. I was already completely comfortable with the staff, so I had no hesitation setting up the work for a time that I would not be home. About two hours into the job, they called and had great news for me. They removed the drywall concealing the cast iron stack and found it to be in excellent condition — about as good as the day it was put in. If it was their house, they said, they wouldn't bother with it. We could focus on just the galvanized steel. That resulted in huge savings on the project and I was grateful for such integrity in the technicians; that they would be looking out for my wallet as well as my home instead of just coming in and plowing through the job we had initially written on paper. By the end of the experience, I felt Mr. Rooter had genuinely served my family and we weren't just another job to them. We and the technicians actually got to know each other during the process. They walked us through the areas after they were finished, explaining everything that was done and giving us some tips. I saw how they went the extra mile and did things they didn't have to do. The bathrooms, the kitchen, and the dining room were all as clean as the day before the job started. I can honestly say I'm already planning to have them back to do proactive work on the house, rather than reactive measures when problems arise. And we're looking forward to having them back. From the initial dispatch to the end of the job, Mr. Rooter gives customers the kind of experience that previously seemed like a thing of the past. Courteous, professional, thorough, thoughtful, trustworthy and genuine are just a few words to describe the character of the people behind this company. We highly recommend them.

T

Trent M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Tim was great. Thank you!

Sal was excellent. VERY PROFESSIONAL and knew what he was doing. You never had the feeling you had to second guess what he was talking about or the way he was working. He represented your company with the upmost care, compassion and empathy. HIGHLY RECOMMEND HIM and your company.

I got three estimates for new water heater and water line install from water main out at road to in house. Mr rooter was low bid provided by Shawn. I had a question and called him and he answered my call while on vacation. He said they would take care of everything all I had to do is pay Suez for water hookup fee. Sal and his helper showed up at 8:00 and at 3:15 they were done. I was so happy with there work and friendliness. I said the plumbing work looked like a master painting it was so neat. I highly recommend Mr Rooter

The representative from Mr. Rooter was knowledgeable and courteous. He explained our options. The work he ended up doing was well done. My only negative comment is that based on the time spent and materials supplied the priced seemed a bit high.

E

Ericn M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Our experience with Mr. Rooter was better than we ever could have expected. We had bought a home built in 1962, which had galvanized steel drain pipes throughout. After giving our kids a bath one night, the associated drain pipe decided its time was up. I found our dining room floor covered in water, the ceiling was soaked through, and the water even made its way through the dining room's wood floor onto the basement drop ceiling panels. It was a nightmare scene for any homeowner. It was also Saturday night. I contacted a friend who had industrial dehumidifiers. We ripped out the drywall from the dining room ceiling the next day, opened the panels in the basement, and got the dehumidifiers and fans running in both locations. Then I contacted Mr. Rooter. Since we had everything under control, I took them up on their offer to come out to the house first thing Monday morning. I was first impressed with their dispatch system. It sends a picture of who is coming out and a short paragraph about them. I had never seen that before. When they arrived, they were very personable and we walked through the affected areas, examining everything together. This gave me a very thorough understanding of what the problems were and what it could take to fix them. By the time we sat down at the table to finalize the job, I already fully understood my options and knew what we were going to do. I wanted all of the galvanized drain pipes for the second floor replaced with PVC. We couldn't get to the stack yet, but if it needed to be worked on, I wanted to get that done, too. To my surprise, they were able to get started the very next day. I was already completely comfortable with the staff, so I had no hesitation setting up the work for a time that I would not be home. About two hours into the job, they called and had great news for me. They removed the drywall concealing the cast iron stack and found it to be in excellent condition — about as good as the day it was put in. If it was their house, they said, they wouldn't bother with it. We could focus on just the galvanized steel. That resulted in huge savings on the project and I was grateful for such integrity in the technicians; that they would be looking out for my wallet as well as my home instead of just coming in and plowing through the job we had initially written on paper. By the end of the experience, I felt Mr. Rooter had genuinely served my family and we weren't just another job to them. We and the technicians actually got to know each other during the process. They walked us through the areas after they were finished, explaining everything that was done and giving us some tips. I saw how they went the extra mile and did things they didn't have to do. The bathrooms, the kitchen, and the dining room were all as clean as the day before the job started. I can honestly say I'm already planning to have them back to do proactive work on the house, rather than reactive measures when problems arise. And we're looking forward to having them back. From the initial dispatch to the end of the job, Mr. Rooter gives customers the kind of experience that previously seemed like a thing of the past. Courteous, professional, thorough, thoughtful, trustworthy and genuine are just a few words to describe the character of the people behind this company. We highly recommend them.

T

Trent M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

Tim was great. Thank you!

Sal was excellent. VERY PROFESSIONAL and knew what he was doing. You never had the feeling you had to second guess what he was talking about or the way he was working. He represented your company with the upmost care, compassion and empathy. HIGHLY RECOMMEND HIM and your company.

I got three estimates for new water heater and water line install from water main out at road to in house. Mr rooter was low bid provided by Shawn. I had a question and called him and he answered my call while on vacation. He said they would take care of everything all I had to do is pay Suez for water hookup fee. Sal and his helper showed up at 8:00 and at 3:15 they were done. I was so happy with there work and friendliness. I said the plumbing work looked like a master painting it was so neat. I highly recommend Mr Rooter

The representative from Mr. Rooter was knowledgeable and courteous. He explained our options. The work he ended up doing was well done. My only negative comment is that based on the time spent and materials supplied the priced seemed a bit high.