Local Plumbers in Old Greenwich, Connecticut

On time, clean, courteous

C

Catherine W.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I had a very positive experience. The team arrived promptly, in one case AHEAD of schedule (after calling ahead to make sure it was ok.) They explained everything, gave me a price ahead of the work and when I contacted the office after they left with a quick question, I got an immediate response. All the service I got was very friendly and professional. I dealt with Fernando, Kevin, Gary and Eric. They were all friendly and the work was excellent. The work was done by Gary and Eric. They all seemed experience. I believe Gary has something like 24 years of experience. I would recommend this company to everyone And will use again myself.

L

Lynn

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I called on a Saturday and they were here within 2 hrs..Fernando was excellent fixed my drain very quickly…

The due diligence to complete the job. The ability to not give up and explore all avenues.

I

Isadora M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I have lived in a historic building for almost twenty years, where it is always a matter of time before something starts leaking. Leaks in my unit typically stem from issues with the apartment above mine. Addressing leaks between floors requires that a company be experts in their field, knowledgeable of access to multiple shut-off valves in numerous locations, and understand association requirements. Typically when giving a positive review, I avoid critiquing another company, however, having a significant basis for comparison, it seems pertinent to mention the other plumbing companies when praising Mr. Rooter Plumbing. Roto-Rooter Plumbing was not a choice, as the lead technician who came to "fix" a shower issue from the unit above the year prior was incredibly unprofessional. They overpriced what was a quick-fix job, affixing parts not meant for our type of plumbing. Casey's Climate Partners in Milford was available and had promising reviews, which is why I reached out to them. Their initial estimate, which required taking out the tile bathroom wall (but not putting it back), was $1,775.00, for which they charged and received a 20% deposit on the spot ($377.54). Their technicians were a no-show for the follow-up service (twice) because the company gave our scheduled and confirmed appointment to another client, which extended the problem by several weeks. I found Mr. Rooters Plumbing via Google, who resolved the issue in less than two hours, for $1,300.33, without removing any walls. The company called the day before to confirm and an hour prior to the appointment to let me know they were on their way. The technicians (Eric Campbell and Gary Anderson) found the faulty pipe in minutes. They spoke to the upstairs unit owner (who left us his keys as he could not be present), the association, and the association's maintenance team over the phone while doing their assessment so they could address the issue as quickly and efficiently as possible. The technicians were on-time, professional, and efficient. Eric and Gary walked me through the problem, photographed everything they addressed before and after, and shared the photographs for our records. I am impressed that Mr. Rooter Plumbing only cut a few inches of sheetrock to address a pipe problem between two floors, which meant not having to schedule and pay for additional services or follow-ups. Because the company sent two technicians, they communicated with one another from both units while resolving and evaluating their work. Mr. Rooter Plumbing was transparent about their diagnosis, the parts they replaced and affixed, including their billing. With condos, billing is problematic. Depending on where the problem resides, the cost can fall on either the unit owner(s) or the association. Mr. Rooter Plumbing was flexible regarding payment responsibility, which most companies are not. The final price came out lower than their estimate. The technicians were willing to wait after they arrived and assessed the problem for our building's association to call back and approve the work, so they could get started to avoid having to schedule a follow-up appointment with us. When they finished servicing both units, the technicians put the appliances back in place and disposed of the sheetrock and old parts. They emailed us their notes and receipt as soon as they completed the work and made sure to return all of our keys. Mr. Rooter Plumbing is the only plumbing company I plan on using and recommending moving forward.

On time, clean, courteous

C

Catherine W.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I had a very positive experience. The team arrived promptly, in one case AHEAD of schedule (after calling ahead to make sure it was ok.) They explained everything, gave me a price ahead of the work and when I contacted the office after they left with a quick question, I got an immediate response. All the service I got was very friendly and professional. I dealt with Fernando, Kevin, Gary and Eric. They were all friendly and the work was excellent. The work was done by Gary and Eric. They all seemed experience. I believe Gary has something like 24 years of experience. I would recommend this company to everyone And will use again myself.

L

Lynn

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I called on a Saturday and they were here within 2 hrs..Fernando was excellent fixed my drain very quickly…

The due diligence to complete the job. The ability to not give up and explore all avenues.

I

Isadora M.

★ ★ ★ ★ ★

☆ ☆ ☆ ☆ ☆

Rating: 5 out of 5 stars

I have lived in a historic building for almost twenty years, where it is always a matter of time before something starts leaking. Leaks in my unit typically stem from issues with the apartment above mine. Addressing leaks between floors requires that a company be experts in their field, knowledgeable of access to multiple shut-off valves in numerous locations, and understand association requirements. Typically when giving a positive review, I avoid critiquing another company, however, having a significant basis for comparison, it seems pertinent to mention the other plumbing companies when praising Mr. Rooter Plumbing. Roto-Rooter Plumbing was not a choice, as the lead technician who came to "fix" a shower issue from the unit above the year prior was incredibly unprofessional. They overpriced what was a quick-fix job, affixing parts not meant for our type of plumbing. Casey's Climate Partners in Milford was available and had promising reviews, which is why I reached out to them. Their initial estimate, which required taking out the tile bathroom wall (but not putting it back), was $1,775.00, for which they charged and received a 20% deposit on the spot ($377.54). Their technicians were a no-show for the follow-up service (twice) because the company gave our scheduled and confirmed appointment to another client, which extended the problem by several weeks. I found Mr. Rooters Plumbing via Google, who resolved the issue in less than two hours, for $1,300.33, without removing any walls. The company called the day before to confirm and an hour prior to the appointment to let me know they were on their way. The technicians (Eric Campbell and Gary Anderson) found the faulty pipe in minutes. They spoke to the upstairs unit owner (who left us his keys as he could not be present), the association, and the association's maintenance team over the phone while doing their assessment so they could address the issue as quickly and efficiently as possible. The technicians were on-time, professional, and efficient. Eric and Gary walked me through the problem, photographed everything they addressed before and after, and shared the photographs for our records. I am impressed that Mr. Rooter Plumbing only cut a few inches of sheetrock to address a pipe problem between two floors, which meant not having to schedule and pay for additional services or follow-ups. Because the company sent two technicians, they communicated with one another from both units while resolving and evaluating their work. Mr. Rooter Plumbing was transparent about their diagnosis, the parts they replaced and affixed, including their billing. With condos, billing is problematic. Depending on where the problem resides, the cost can fall on either the unit owner(s) or the association. Mr. Rooter Plumbing was flexible regarding payment responsibility, which most companies are not. The final price came out lower than their estimate. The technicians were willing to wait after they arrived and assessed the problem for our building's association to call back and approve the work, so they could get started to avoid having to schedule a follow-up appointment with us. When they finished servicing both units, the technicians put the appliances back in place and disposed of the sheetrock and old parts. They emailed us their notes and receipt as soon as they completed the work and made sure to return all of our keys. Mr. Rooter Plumbing is the only plumbing company I plan on using and recommending moving forward.